If you would like to know what our patients experience when they visit Drs. Teigen and Kirkpatrick at Cascade Dental Care, we invite you to read our reviews. Our patients choose our dentists in Longview, Washington, because of the quality of dental care and customer service they receive when they visit. We encourage you to contact our dental office today to learn more and to schedule an appointment.
Today I called to schedule appointments, 5 to be exact. I talked to a lady named Melissa. She couldn’t find us in the computer system. I think she knew I had made a mistake & called the wrong place. But she was very friendly, professional & helpful. She never once got irritated or frustrated with me. She was a perfect example of Customer Service. She scheduled our appointments & I was to call back with our insurance info. I thought we went thru Cascade but turns out our insurance is thru another group. I dreaded the embarrassing call to tell them I made a mistake & had to cancel it all. But I called back & talked to Deb. She was also very friendly & helpful. They were both very understanding! Deb did not make me feel worst than I already did. She made me feel better, which I really appreciate. I find customer service very important. I have met people in customer service for 20+ years & still can’t get it right! So when I meet people with excellent customer service, I like being able to share my good experience 🙂 I can’t be a patient right now, but I can at least recommend Cascade because I had a very good experience!